Late last year we had a client survey run by the Beddoes Institute. This was in relation to being a Finalist in the 2017 Hillross Advisory Firm of the Year Awards.

We are not privy to the individual responses and thus we are unsure if you specifically responded or in what way but we thought it is important to share with you some of the key findings.

Although on this occasion we were pipped at the post by a slightly larger firm (consisting of more than 150 staff in Sydney, Newcastle and Brisbane) we certainly benefited from the process.

It was pleasing and a wonderful recognition of the team we have at Tailor-Made Financial Services that the client survey results exceeded the tops firms nationally in every category (from Technical expertise to helpfulness of support staff to Adviser trust).

As a result we are delighted to announce that Ben Hatcher and John Broughton are listed on the Most Trusted Advisers Network, which is a completely independent initiative undertaken by the Beddoes Institute .

This is an important milestone in our business particularly given the level of cynicism that exists within the industry and the extremely disappointing behaviour of the big banks and AMP.

We appreciate your ongoing support and please note we are always looking to improve our services and thus any feedback would be welcomed.